Refund policy
Return & Refund Policy
Welcome to Ranuzee. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.
Returns
We accept returns within 7 days of receiving your order. To be eligible for a return:
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The item must be unused and in its original packaging.
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The product must be in the same condition as received.
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Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
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Opened food or spice products
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Used products
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Damaged items caused by customer misuse
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Customized or special orders
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
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Your refund will be processed within 5–10 business days.
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Refunds will be sent through the original payment method or bank transfer.
Exchange Policy
We only replace items if they are:
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Damaged
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Defective
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Incorrect item received
Please contact us within 48 hours of delivery for exchanges.
Shipping Costs
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Customers are responsible for return shipping costs unless the wrong or damaged item was sent by us.
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Original shipping charges are non-refundable
Contact Us
If you have any questions about our Return & Refund Policy, contact us:
Store Name: Ranuzee
Email: ranuzee.pk@gmail.com
Phone: 03004555444